Experience in Healthcare: The New Fundamentals is an interactive and lively course designed to highlight new fundamentals for enhancing the human experience. Drawing upon Mayo Clinic's deep history, expertise and innovation, this solutions-focused course lets participants explore infrastructure, critical partnerships, patient voice, and digital tools to enhance the future of experience in healthcare.

This course is relevant for physicians, nurses, executive leaders, quality employees and experience champions in healthcare.

Learning Objectives:

- Identify why strategic and structural alignment is vital to improving the experience of staff and patients

- Describe critical service lines and leadership structure for a successful experience program

- Examine the impact of digital innovation to enhance the human connection

- Discuss the importance of structure for managing patient and visitor conduct

- Determine opportunism for enhancing experience programs

Read on go.evvnt.com

Join Becker’s virtual event to tune in to critical discussions and learn from high level professionals in the industry who are leading their organizations to success. Get ready to strategize. You won’t want to miss this.

TOPICS

• The AI Race in Healthcare: Where Health Systems Win and What to Watch Out For
• Inside the Most Valuable Digital Marketing and Data Projects
• The Next Iteration of EHRs and Digital Platforms From Top Systems

Read on conferences.beckershospitalreview.com

Meeting patients’ needs and improving financial performance have become major focus areas for hospital and health system executives facing payment pressures and the market shift towards patient-centered and value-based care. And as patients increasingly shop for healthcare services, enhancing patient experience is regarded as a potential driver of hospital performance, since it may build reputation and brand, strengthen customer loyalty, and boost utilization of hospital services through increased referrals to family and friends. In addition, hospitals’ reimbursements from private insurers and Medicare are increasingly tied to quality performance metrics that capture patient experience as well as clinical outcomes. And improving patient experience is one of the fundamental concepts underlying the Triple Aim approach to optimizing health system performance. And overall, good patient experience is an important outcome unto itself, as patients intrinsically value the interpersonal aspects of the clinician-patient relationship, such as compassion, communication, and an overall sense of being treated with dignity and respect.

This conference will explore how good patient experience is associated with higher hospital profitability and better care. Learn mechanisms through which patient experience can improve financial performance and patient-centered care and understand why patient experience is now nationally – and globally – recognized as an independent dimension of healthcare quality. Gain insights from sessions that will dive into topics such as how to improve patient experience in the emergency department, engaging physicians, how to leverage technology, driving a strong patient experience culture, digitization, team-based care, communication strategies, patient journey mapping, and more.

Read on brinetwork.com

HealthlMPACT is a knowledge-sharing network that connects healthcare executives with the goal of improving patient experience, clinical outcomes, and operational efficiency through technology. We bring together healthcare executives ready to translate innovation into measurable and meaningful improvements in patient experience, clinical outcomes, and operational efficiency. We are delighted to be hosting HealthIMPACT in New York City and to be partnered with Amazon, the Sharp Index, NODEHealth, and MedStartr for two days focused on “Scalability, Security, and Smart Automation in Healthcare.”

Read on impactny23.healthimpactlive.com

A patient’s experience starts before they set foot in your office and continues even after the appointment is over. Do you have the resources you need to provide care throughout? In this webinar, you will learn actionable steps to ensure patients can find your practice online, provide payments and documents with ease, and enjoy a seamless, convenient experience that builds lifetime loyalty. We’ll cover the importance of social media and marketing; seamless check-in and intake; payments and patient communications, and more.
 
This webinar will provide you with the knowledge to:

• Identify easy ways your practice can transform your patients’ experience
• Recognize how lifetime patients are crucial to a thriving practice
• Review other practices who have used software to transform their practice and processes

Read on mgma.com

Join Becker’s virtual event to tune in to critical discussions and learn from high level professionals in the industry who are leading their organizations to success. Get ready to strategize. 

Topics:

• What the Best Health Systems and Executives Do Differently to Inspire Innovation
• What Drives Digital Teams for a Better Patient Experience
• The Evolution of Healthcare Marketing

Read on events.beckershospitalreview.com

As virtual care has rapidly expanded; the role of telepresence is here to stay. This session will discuss the importance of developing a trust-based relationship between patient and provider to increase overall patient satisfaction and better health outcomes. Stakeholders will provide insights on how to foster a comfortable setting for the patient and how to upgrade their “webside” manner. This program is recommended for virtual care providers, healthcare professionals and organizations seeking to fine tune, develop or launch their Virtual Care programs.

Read on cpd.partners.org

Learn about some of the challenges facing healthcare leaders as they attempt to improve the patient experience around appointment scheduling, patient throughput, and operational efficiency.

• What have healthcare leaders learned during the pandemic about patients’ expectations as healthcare consumers?
• How are processes in the U.K. and the U.S. both different and similar, when it comes to patient throughput and patient experiences?
• What has been learned through the results of Healthcare Innovation’s Patient Engagement and Experience Survey?
• How are some patient-facing processes being optimized?
• What broad patient engagement and patient experience strategies are being developed and implemented by progressive patient care organizations?
• Leaders at the U.K.-based 10to8 company will share what they’ve learned through their work with the National Health Service, and how those learnings are beginning to be applied in U.S. healthcare.
• What’s working, and what’s not?
• Patient loyalty strategies, process optimization strategies, and overall strategies to improve the patient experience, will be discussed.
• The near-term future in this broad area is just beginning to be written. 

Read on event.webcasts.com

ECHAlliance is once again delighted to be partnering with the Digital Healthcare Show in 2022 The Digital Healthcare Show represents two game-changing days of exceptional education, myth-busting, inspirational collaborative case studies, and digital health insight from around the UK and beyond. 

Read on echalliance.com

Join MEDITECH on the trade show floor in booth #202 during the 2022 ANIA Annual Conference to see how Expanse provides nurses with the tools they need to improve both the patient experience and quality of care. MEDITECH Associate Vice President Cathy Turner, BSN, MBA, RN-BC, Strategy Product Manager Emily Pacheco-Valente, RN, and Marketing Consultant Christina Larisa, RN, will all be on-site to engage with you while you’re there. We’re also excited for our virtual booth session, Leveraging your EHR for Nursing Efficiency: Measuring the Impact with ROI Post-EHR Implementation, where viewers will hear from MEDITECH customers on how an intuitive EHR can streamline workflows and lead to improving nurse satisfaction:

• Joe Farr, BSN, RN, Clinical Applications Coordinator, King’s Daughters Medical Center
• Sara Lewis, BSN, RN, Nursing Informatics Specialist, Major Health Partners
• Jessica Troxclair, BSN, RN, Nurse Clinical Informatics Specialist, Lane Regional Medical Center.

Read on ehr.meditech.com

With the shift to value-based care and the rise of digital-savvy consumers, leading health systems are focusing their digital transformation efforts on improving patient experience and engagement. Health systems that have invested in digital patient engagement platforms have elevated the patient experience by delivering customized digital care journeys that include interactive evidence-based education, remote symptom monitoring, and virtual care that inspires loyalty and trust.

Join this webinar to hear MultiCare Health System’s Ben Chao, President of CareConnect and Paige McCall, Vice President of System Service Lines, discuss how deploying an outcomes-based digital patient engagement platform enables MultiCare to engage, monitor, and stay connected with patients surgical healthcare journeys (e.g., orthopedics, bariatrics, maternity care), standardize care delivery, and create a consistent patient experience across regions.

Read on event.webcasts.com

To  support the consistent and continuous development of patient experience professionals, ELEVATE PX is excited to offer up to 23.25 Patient  Experience Continuing Education (PXE), AMA PRA Category 1 CreditsTM (CME  for MD and DOs), Other learners using AMA designated certificates (PAs,  NPs and Nurses).

Read on web.cvent.com

Providers are increasingly challenged with arduous administrative tasks that are necessary to enhance the patient experience, drive timely reimbursement and stay ahead of regulatory compliance issues. However, technology can decrease administrative overhead and processes before and after care. Join us for an interactive conversation around the future of the patient financial experience. National revenue cycle expert Juli Forde-Smith will detail the financial and administrative challenges facing providers today and, through case studies and the latest research, offer tangible strategies for obtaining fair and optimal reimbursement while reducing administrative burden. 

Read on mgma.com

Demand for access to behavioral health care services continues to increase, as more patients seek treatment for depression, anxiety, trauma and stress-related conditions than ever before. While providers are receiving more referrals, and taking on more patients, waitlists are increasing and patients are struggling to find the help they need.

MDLIVE will share our recent consumer research and insights to better understand the needs driving increases in behavioral health care demand and discuss how virtual behavioral health care services are uniquely designed to assist health insurance providers in meeting this increased demand, while improving the patient experience in behavioral health care.

Read on ahip.org

Patient Experience Transformation Assembly coming this December gives senior executives the opportunity to intimately network and discuss trends, challenges, and disruptions organizations are facing during COVID-19 and beyond.

Read on mill-all.com

Our virtual PX forum is an interactive event to connect the NHS patient experience community with the latest insights, topics and solutions to continuously improve how patients access and experience care from healthcare providers.

Our stellar line up of presenters will provide the latest insights into the most pressing challenges facing patient experience today, including the digital divide and health inequalities with guidance and support in how trusts can overcome these issues to improve health outcomes.

The RM AAHAM Chapter board is thrilled to be able to bring fantastic content to our current and prospective members in our 100% virtual event. The Fall conference will be held from 9:15am-4:15 pm MDT on Tuesday, November 2nd. We will have speakers from both our chapter's sponsors, as well as additional guests who are providing content ranging from patient experience and engagement to automation to successes working in a virtual work environment.

Walter has had several health situations lately and really wants to better understand his condition and coordinate his care. This session will take you through Walter’s Patient Portal enrollment, setting up his key preferences, proxy, and communication with his providers. We will also review how easily the facilities and provider offices can interact with the patient via the MEDITECH Expanse Patient Portal.

Doreen DeGroff has over 35 years of health care experience, working in private providers’ offices, home care and hospital settings. She has served as Compliance Director, Professional Service Director, and EHR lead. She has high proficiency in EHR informatics and implementations. Doreen is MEDITECH Ready Certified and currently serves as a MEDITECH Senior Product Director at CereCore.

Read on museweb.org

The 7th Annual Patient-Centered Medical Home (PCMH) Congress provides insight on successful strategies for achieving and sustaining PCMH recognition for medical homes from any care setting and how the patient-centered model care improves care quality and the patient experience.

The healthcare industry is constantly evolving. Though it can be difficult to keep up with the pace of change, providers must ensure they’re meeting expectations by improving the patient experience, ensuring regulatory compliance and addressing cost issues.

Aberdeen recently surveyed 178 healthcare companies about their customer operations strategy and how it helps them deliver top-notch patient experiences while boosting efficiency and controlling costs. Tune into this webinar to gain insight about their strategies.

Patient Experience Symposium is a conference that brings together leading stakeholders from across healthcare, all to improve your institution’s patient experience. 

Read on patientsymposium.com

Hospitals today are focusing on achieving four goals: aligning lower costs, improved outcomes, a better patient experience and improved provider satisfaction. In the current environment, this becomes even more challenging but there are foundational pillars that can help structure a robotic service line to navigate the healthcare environment. This webinar will provide key insights into strategic initiatives that enable patients access to minimally invasive surgery and help achieve the four goals of the quadruple aim.

Participants will learn how Silver Cross is executing a robust strategy through alignment of executive, operational and clinical leadership, insights on growing procedural volume by understanding the needs of consumers and transparency with physicians, key elements of operational success including culture, training, process, efficiencies and access, and insights into the da Vinci extended use program and how to reveal cost savings through data.

The HIMSS21 Patient Experience & Consumerization Forum will dig deeper than ever into the consumerization of health and will discuss how empathetic care overcame new challenges in both in-person and virtual settings due to COVID-19.

Read on himss.org

Healthcare providers have been forced to rethink their innovation strategies, expediting the implementation of technologies to enhance patient experiences and making interactions safer and more convenient.

From communications and payments platforms to patient care, we’ll explore the friction-free experiences patients increasingly want and providers are now offering in the orthopedic space.

In this webinar, OneSpan’s digital solutions experts will demonstrate how e-Signatures are a key enabling technology that helps healthcare organizations streamline their processes - reducing paper-related costs, improving efficiencies, and maintaining the highest levels of security, compliance, and patient experience in a virtual environment.

The future of public health is likely to become increasingly digital, and we review the need for the alignment of international strategies for the regulation, evaluation, and use of digital technologies to strengthen pandemic management, and future preparedness for COVID-19 and other infectious diseases. Primary focus on optimizing health care allocations and investments, notwithstanding, the real purpose is to maximize health. Quality health care is essential as it is a critical element in enhancing the health of the population. 

AHRQ is hosting a free Web conference on July 1, 2021 from 1:00 – 2:30 p.m. EST, to discuss how digital healthcare has been affected by the pandemic. The pressing need to put evidence into practice to optimize outcomes for all patients and improve experience and reduce burnout for all providers has been dramatically intensified by the COVID-19 pandemic. Participants will describe their research and efforts related to the use of digital healthcare strategies and tools to support information flow in caring for patients with COVID and other conditions, and implications of their results for leveraging digital healthcare going forward. The Web conference speakers will not discuss or provide any treatment recommendations for COVID-19.

In a world of patient choice, understanding and taking action on patient feedback and sentiment are critical to gaining and retaining patient trust and loyalty. This webinar will inspire attendees to think about a more personalized and customizable approach to patient feedback that extends beyond standard surveys. From entire campaigns around their patients, to feedback collection after every interaction, and NPS (Net Promoter Scores), we will uncover the benefits of using alternative methods to take your patient experience to the next level.

Many healthcare organizations are focused on improving the patient experience and engagement. Customer satisfying features such as appointment self-scheduling, automated reminders, online bill-pay, and telehealth e-visits have been introduced to improve the interactions between patients and providers. Join Nutanix Director of Healthcare Engineering, Mike Pagonis, as he hosts a fireside chat that discusses the evolution of end-user computing as it relates to improving the patient experience. 

Learn how to modernize clinic operations and build the clinic (and patient experience) of the future. Successful urgent care must constantly challenge the status quo to create a better patient experience and ultimately define what modern healthcare looks like.

Read on experityhealth.com

Hospitals today are focused on achieving four fundamental goals: aligning lower costs, improved outcomes, a better patient experience and improved provider satisfaction.

In the current environment, this becomes even more challenging, but there are foundational pillars that can help structure a robotic service line to navigate the healthcare environment.

Industry experts will explain the strategies that enable patients access to minimally invasive surgery and help achieve the four fundamental goals.

The 12th annual Patient Experience: Empathy & Innovation Digital Summit, presented by Cleveland Clinic and HIMSS, provides peer-to-peer networking and actionable solutions to keep the human at the center of all care interactions.

Read on himss.org

It’s time for a united approach to empathy and innovation. That's why the theme of this year’s digital summit is “Health Revolutionized: The Human Experience.”

Attendees will gather ideas for designing the patient experience with high reliability, post-trauma healing, and empathic connection in mind presented in a virtual, interactive, and accessible format.

Read on my.clevelandclinic.org

Health systems that have grown through acquisition or organic expansion often find it hard to "behave like one system" with consistent operational processes, tools, policies, and procedures across locations and regions. Disparities lead to an inconsistent patient experience and higher costs. Adopting a systemwide EHR alone doesn't achieve or define "systemness" nor do cross-team huddles without the right tools.

Achieving systemness, particularly in perioperative services, requires aligning the right people, processes, and policies around a common set of technologies. Without the right technology systems cannot realize economies of size or scale nor identify true best practices, and invariably leave millions of dollars of unused OR capacity on the table. Hear how CommonSpirit has not only tackled the challenge of perioperative systemness through adopting LeanTaaS iQueue for Operating Rooms but has also delivered remarkable results.

Creating a consistent, frictionless patient experience is imperative for today's health systems. Learn how St. Augustine, Fla.-based Flagler Health+ has placed a unified consumer health platform at the center of its innovation strategy to generate benefits in satisfaction, efficiency, community outreach, and marketing.

During this webinar, hear from Flagler's vice president of strategy and business development and learn:

• The key strategic elements of a transformational approach to patient and consumer experience.
• The foundational technology requirements to realize the strategy.
• Use cases that enable an organization to start small and scale, based on Flagler Health+'s experience.