Automation Fills Gaps Left by Revenue Cycle Talent Shortage

The healthcare industry faces a talent shortage, particularly in revenue cycle management, with 63% of providers struggling to fill key roles. Revenue cycle automation, specifically robotic process automation (RPA), presents a timely and cost-effective solution. RPA uses software bots to mimic human keystrokes, streamlining tasks such as claims status checks and patient pre-registration. It frees up professionals to focus on more complex activities and enhances productivity. While RPA is the foundation, more sophisticated automation solutions based on AI and ML can address complex tasks for providers with standardized processes and clean data, ultimately improving revenue cycle efficiency.

Medigy Insights

Healthcare providers grapple with a talent shortage, especially in revenue cycle management. Insufficient staff for tasks like claims follow-up and appeals adversely affect revenues. Robotic process automation (RPA) offers a timely, cost-effective solution. Software bots in RPA automate repetitive processes efficiently. RPA can clear backlogs, and its success forms the basis for advanced automation solutions with AI and ML. Automation improves revenue cycle productivity without adding staff, covering tasks like claims checks, patient pre-registration, and prior authorization.

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