Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and highly agile care model that threatens to upend healthcare as we know it. Many incumbent providers are now playing catch-up as they seek to reimagine care delivery and meet the challenges of today’s “connected consumer.”

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The number of people choosing Medicare Advantage plans continues to rise, and incoming Medicare beneficiaries are increasingly tech-savvy. Understanding the best way to reach these customers and how to meet their needs through new technologies will be increasingly crucial in this business.  Learn more about how technology can be harnessed as both a key member recruitment and a key member engagement tool.

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Connected Health Summit anticipates increasing demand for both clinical and consumer health and wellness solutions aimed at improving the quality of life for people living and seeking support at home. The expansion of connected medical devices and telehealth services into the home, as well as the increasing movement of connected consumer devices into health and wellness, is growing new markets for independent living solutions that serve the elderly, patients with chronic conditions, rural households, and caretakers.

The Customer Engagement Transformation will focus on the new technologies including AI, VR and AR driving customer engagement transformation, the imperative to innovate through our customer engagement strategies, a focus on the competitive advantage gained by organizations who transform and innovate, look at what the future holds as the expectations of our customers and our people continue to evolve, and much more.

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The Virtual Customer Engagement Transformation Conference comes as a growing number of organizations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.