Meeting patients’ needs and improving financial performance have become major focus areas for hospital and health system executives facing payment pressures and the market shift towards patient-centered and value-based care. And as patients increasingly shop for healthcare services, enhancing patient experience is regarded as a potential driver of hospital performance, since it may build reputation and brand, strengthen customer loyalty, and boost utilization of hospital services through increased referrals to family and friends. In addition, hospitals’ reimbursements from private insurers and Medicare are increasingly tied to quality performance metrics that capture patient experience as well as clinical outcomes. And improving patient experience is one of the fundamental concepts underlying the Triple Aim approach to optimizing health system performance. And overall, good patient experience is an important outcome unto itself, as patients intrinsically value the interpersonal aspects of the clinician-patient relationship, such as compassion, communication, and an overall sense of being treated with dignity and respect.

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ELEVATE PX is a gathering bringing together the voices of the global community committed to transforming the human experience in healthcare. ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world.

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This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience during Covid-19, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.

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Patients demand more options than ever before as they look for a retail-like experience in their healthcare endeavors. Meanwhile, health systems and organizations are competing with their peers to reach diverse populations, optimize processes for preeminent patient experiences, and more. Join us as leaders across health organizations dig deeper into what makes their patient experiences stellar and unveil their top marketing strategies.

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Patient safety and physician burnout remain top concerns in the emergency department. Diagnostic errors are made in EDs every day, with the failure to diagnose accounting for 60 percent of medical errors and malpractice claims. Real‑time guidance for emergency medicine is not only critical for reducing adverse safety events for those most at risk, but also for achieving quality outcomes and decreasing physicians' burden. That’s where artificial intelligence comes into play. With AI, EDs can reduce diagnostic uncertainty and the number of adverse patient safety events, leading to better clinical alignment around the highest risks. Join this free webinar for a discussion with industry experts about the key role AI will play in the future of the ED.

You'll learn more about how AI can:

• Revolutionize the physician-patient experience
• Improve patient safety in the ED
• Decrease burnout and cognitive burden among ED physicians
• Automatically identify and provide real-time advice to avoid failure to diagnose errors

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Faced with increasing patient volumes, declining reimbursements and overworked ED staff, hospitals must be prepared to leverage observation patient management. Well-structured observation units have resulted in financial gains, improved clinical outcomes and superior patient satisfaction ratings.

The 2022 Observation Patient Management Forum will highlight the pertinent challenges facing observation unit staff – ED physicians, hospitalists, case managers and billing and coding professionals. Additionally, the conference will highlight how and why hospitals that are not utilizing observation patient management are leaving money on the table.

The forum will allow you to walk away with an understanding of current trends and market practices, and innovative strategies to prepare yourself for the challenges that lie ahead. Learn best practices in patient management and examine strategies to improve care, increase satisfaction and achieve organizational goals.

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As health systems leverage technology to improve their processes, it’s even more crucial to develop a robust personalized patient experience. Are you on track? Join Becker’s Healthcare for candid conversations on patient satisfaction, digital marketing strategies and investments, and more. Patient experience and healthcare marketing leaders will also share insights on the next wave of healthcare consumerism and how you can push your organization to flourish in the years ahead.

Discussion Topics: 

• Top Tips to Elevate Your Health System’s Digital Offerings
• Level Up Your Patient Experience With AI, VR and More
• Strategies to Better Serve Diverse Populations
• Beyond the Pandemic: Lessons Learned and Challenges Overcome in Improving the Patient Experience
• Successful Tips for Digital Marketing and Growing Your Reach
• The Next Wave of the Digital Healthcare Revolution
• How the Best CMOs Approach Health Equity

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Consumerization has been one of the most powerful healthcare disruptors of the past decade, especially in the last two years as the COVID-19 global pandemic unfolded. Healthcare organizations must be willing to adapt to patient-oriented market demands by using a digital-first approach to meet expectations as patients take a more active role in their treatment decisions.

 Patient experiences make all the difference, and it starts with activating your employees to be engaged and motivated to create exceptional experiences. But you also need to engage with patients on their terms - using real-time communication via text messaging - and collect feedback to ensure they feel heard. As the new year kicks off, leverage technology to drive convenience, communication, and quality in every experience.

 Join this live webinar with Toni Land, Head of Clinical Healthcare Experience at Medallia, as she discusses how your healthcare organization can develop a game plan in 2022 to deliver exceptional patient experiences and boost loyalty along the way.

 Here’s What You’ll Learn:

• Listen to your employees often using various channels in order to impact engagement and retention.
• Explore ways to listen to your patients in their preferred mode of communication.
• Learn how to turn feedback into action that produces results.

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Request to attend our 2-day think tank on digital health & patient experience transformation! This assembly features 1-1 networking opportunities, interactive roundtable and workshop discussions, as well as keynotes and panels led by industry leaders, analysts & academics in the space.

Assembly agendas are data-driven and curated from our industry-expert Advisory Board, a group of trailblazers with a proven record of digitally transforming organizations from the ground up and the leaders that attend our events? They have either been personally invited to join or have an approved application to be a part of the Assembly. This ensures that our events remain high-level and relevant to the C-Suite, and makes peer-to-peer learning one of the most valuable takeaways from the experience. Our mission is to provide the C-Suite with the knowledge and connections they need to digitally transform their organizations.

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Efficiency is more than just driving profits it's crucial to patient experience and enabling operational development. It also serves as the first step toward unlocking transformational healthcare, which allows systems to extend operations and enhance patient experiences. To get there, leaders are required to look inward at their systems and identify operational silos holding back efficiency in order to knock those walls down.

Join us for a demonstration on Expanse Patient Care, and get an inside look at the intuitive, workflow-driven tools a nurse utilizes during their shift to coordinate care, monitor patient populations, and ensure quality outcomes. We will also take a look at MEDITECH's latest tools for nurses including our Point of Care solution, which allows nursing staff to use smartphone-type devices to view patient charts, document notes, and safely administer medications. You’ll see how Expanse increases mobility and facetime with patients, enhancing both the nursing and patient experience.

Virtual Executive Boardroom Patient Experience & HealthTech Transformation Voices Wednesday: 2nd June 2021 14:00 – 17:00 (Qatar Standard Time). Join us at this virtual boardroom as we promise to offer a bird’s eye view of the current market situation, the latest technological innovations, and strategies for propelling your organization to meet the unique challenges of these unprecedented times.

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As one of the largest and most respected hospital systems in the country, Cleveland Clinic has led an international movement to improve the care experience. Together, Cleveland Clinic and HIMSS recognize the imperative need to unite healthcare leaders and explore pivotal patient perspectives and clinical considerations that have overwhelmed our hospitals and health systems in recent months.

There is a growing need for on-demand, interactive content for accessible learning and inclusive collaboration. The digital summit reflects the new pace of health transformation and provides a timely, valuable toolset for participants and sponsors.

Join us for a demonstration on Expanse Patient Care, and get an inside look at the intuitive, workflow-driven tools a nurse utilizes during their shift to coordinate care, monitor patient populations, and ensure quality outcomes. We will also take a look at MEDITECH's latest tools for nurses including our Point of Care solution, which allows nursing staff to use smartphone-type devices to view patient charts, document notes, and safely administer medications. You’ll see how Expanse increases mobility and facetime with patients, enhancing both the nursing and patient experience.