Dive deeper into the patient experience. Innovative survey mechanisms let you seamlessly collect patient feedback across all settings and service lines. Leverage Press Ganey®’s robust library of surveys or create your own and paint a more complete picture with rich demographic data. Unparalleled AI-driven comment analytics automatically humanize and analyze text to help you understand problems and respond quickly.

Features:

• Deliver a personalized care experience

Understand each patient holistically with innovative feedback mechanisms, action-oriented dashboards, and deep data segmentation, finely tuned to patient attributes and demographics.

• Anticipate needs, solve them in real time

Exceed patient’s high expectations for a great healthcare experience. Act in the moment to identify service failures, collect real-time feedback, and solve problems before they surface online or in surveys.

• Powerful analytics drive PX improvement

Advanced reporting leverages sophisticated analytics to distill vast amounts of data into clear next steps. Our solutions are designed to help you make an impact by streamlining patient rounding, enabling real-time service recovery, and optimizing patient engagement.

• Prepare for the future

Keep up with evolving market and patient needs with an expert library of on-demand improvement resources. Your dedicated client success team keeps your team focused on priorities and accelerates improvement efforts.

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