Authenticx Identifies Latest Healthcare Trends and Insights for Improving CX

The 2022 Customer Voices in Healthcare study has been launched by Authenticx, the new benchmark in healthcare for listening to customer voices at scale. The paper provides important insights into the obstacles, drivers, and frustrations that customers encounter while interacting with healthcare businesses. This third edition explains how to use data to create a real customer-centric experience in the modern healthcare setting. According to this year's research, healthcare businesses are concentrating on the concept of customer centricity, or knowing where patients get stuck in the healthcare process, actively hearing what they need, and implementing solutions to meet those requirements. "Healthcare firms must first listen at scale to the genuine consumer voices that are speaking to them every day in order to achieve true customer centricity.