How To Improve Patient Experience

Sometimes you need to step away from asking how to improve patient outcomes and ask yourself how to improve patient experience instead.

However, if you improve patient experience this can create the perfect patient result that, once achieved, can impact the business, the patient, and staff in profound ways. The perfect patient result can be achieved, independent of the patient outcome. As they say, “it takes an army.” Here we aim to uncover a patient’s perspective on the who, what, and how to improve patient experience and achieve the perfect patient healthcare result. Imagine achieving the following results for every patient or patient family, independent of patient outcomes: The perfect patient result – what it is and where it came from However, I have often been referred to as an expert patient because of my profoundly personal perspectives, observations, research, and examples of those elements that contribute to helping improve patient experience and achieving what I label the “perfect patient result.” These patient and family conclusions, the perfect results, are indeed achievable independent of the patient outcome.