
@ShahidNShah
For healthcare organizations ready to pursue customer ease as a promise within the customer experience strategy, here are 4 key considerations: Since the entire workforce has the potential to influence patient effort and reduce friction points, a commitment to co-creation and leveraging the insights of all staff will accelerate effort innovations throughout the enterprise. The low-effort promise must be well communicated to the frontline and management.
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These characteristics continue to be traits that further separate healthcare IS teams from counterparts in other industries. Without strong and stable teams, our ability to react to the ever changing …
Posted Jan 12, 2022 Innovation & Strategy
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