Provider Panel: Building Stronger Partnerships to Deliver a Better Consumer Experience

The organizations that pay for care and those that provide it are all looking to move beyond transactional relationships. Finding common priorities is part of successful collaboration. Provider collaboration is already happening behind the scenes on prior authorizations and new models of care. But there’s an immense untapped opportunity to take it further to positively impact member experiences and support health plan growth. At the core of the member experience is the ability to find the right care, at the right time. It takes health insurance providers and care providers working together to create accurate and meaningful experiences that help consumers navigate. Payer-provider collaboration is critical to improving health outcomes, cost of care, and the overall patient experience. New legislation is arming members with access to information on cost, which means they have more tools at their disposal to be proactive in selecting care. This has also created an opportunity for health insurance providers to ensure that doing so is a good experience. We’ve brought together two care providers to help share their perspectives on collaboration, the importance (and burden) of accurate data in directories, and how it all works together to deliver a better member experience.

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