Supporting the Patient Experience During EHR Implementation

EHR implementation is a significant undertaking, especially when moving from multiple systems to an enterprise EHR.However, careful planning and clear communication can make the transition smoother for both patients and providers, according to Will Johnson, vice president and chief information officer of Tidelands Health, an affiliate of the Medical University of South Carolina (MUSC) Health.Earlier this year, Tidelands Health replaced multiple health IT systems with an Epic EHR. The $40 million investment aims to drive interoperability across the health system's four hospitals and over 60 outpatient locations.The system also integrates with the MUSC Health EHR, allowing clinicians to see a complete history of patient care across both organizations.

Medigy Insights

When migrating patient health data from multiple health IT systems, careful planning is key to avoid data loss and inaccuracies.According to Johnson, understanding where all patient data, including protected health information, resides within existing systems is crucial.Johnson explained that Tidelands completed its transition by setting a point in time to convert all information over to the new system. The health system also made sure to catalog and categorize access to all historical data.However, from the patient's perspective, the transition to Epic has been seamless, as all patient data from the various systems is currently available in their patient portal.

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