How Process Mining in Healthcare Can Improve the Employee and Patient Experience

Every workflow process has an information trail, but that trail is often left unattended. The Institute of Electrical and Electronics Engineers (IEEE) task force on process mining describes how “process mining techniques…extract knowledge from event logs commonly available in today’s information systems.” Efficient and seamless healthcare processes are essential for providing optimal care to patients and ensuring a positive experience for both patients and healthcare employees. Process mining, a data-driven analysis technique, has gained traction as a valuable tool for improving healthcare processes. By leveraging process mining, healthcare organizations can uncover insights, identify bottlenecks, and optimize workflows. This article explores how process mining in healthcare can enhance the employee and patient experience, leading to improved outcomes.