Rethink the Digital Experience for Hospitals and Health Systems

When considering a digital overhaul, hospitals and health systems must take a holistic approach. The need for faster, more secure access to telehealth and patient portals has spiked since the pandemic. But all elements of an organization are affected by its digital footprint, from patient onboarding to back-end operations that can carry over into the user’s experience. Adopting an enterprise-wide approach to digital transformation is the best way to ensure digital health and longevity.

This playbook by West Monroe, a digital consulting firm, is designed to help hospitals and health systems evolve into data-driven, consumer-oriented operations. Content includes:

• Why organizational alignment is paramount
• How to evolve and expand patient access
• Turn to evidence-based, human-centered design