Most Consumers Want to Keep Telehealth After the COVID-19 Pandemic

Before the COVID-19 pandemic, telehealth was more of a novelty than a necessity. The concept of touching base with a doctor remotely was promising, but there were hurdles.

Numbers recorded over that same time period suggest virtual care is resonating with patients. A year ago, about 65% of Americans felt hesitant or doubtful about the quality of telehealth, and 56% did not believe it was possible to receive the same level of care as compared to in-person appointments. 

Now, almost 88% want to continue using telehealth for non-urgent consultations after COVID-19 has passed, while almost 80% say it's possible to receive quality care.