How to Seize on Opportunities to Improve Safety and Patient Experience

Patient experience is extremely important. The main elements are patient-centeredness and thinking through how care is personalized for every patient. Patient experience is more than just patient satisfaction. Patient experience is about the experience we are providing to patients and whether they walk away feeling like the experience was something they felt positive about.

One of the continuous areas of opportunity is around diagnostic errors. There has been a lot of discussion around why providers and clinicians make the wrong diagnosis and what is happening around their decision-making process that is getting them to head down the wrong path.

Patients need to know that the right thing is going to be done in clinical decision-making as well as the coordination of evaluations, diagnostic workups, and treatments.