How Data Analytics Can Enhance the Patient Experience

The healthcare system is swimming in data, but providers sometimes struggle to harness that firehose of information to deliver more patient-centric care.

As providers begin to see a gradual uptick in patient volumes after the initial wave of the COVID-19 pandemic, they are grappling with care delivery models that have been upended. In some cases, the pandemic has changed the ways patients schedule appointments, engage in clinician encounters, conduct post-visit follow-ups, and pay their bills.

In an industry as notoriously siloed and fragmented as healthcare, obtaining data-driven insights for the right patient at the right time in a clinician’s workflow can represent a significant challenge; however, it is important to keep in mind that data and analytics are not the be-all, end-all.