Expert Tips to Create a Concierge-Style Patient Experience

With consumer-driven business models running the show, your existing call-handling systems and protocols are likely not contributing to the patient loyalty you need for a thriving practice. Ask yourself if the following sounds a little too much like your patients’ experience.

Practices often miss the mark on customer service for several reasons. Combining that with systems that can’t audit patient communications, outdated hardware that’s vulnerable to outages, EHR software that doesn’t track communications, and reliance on voicemail makes it difficult for your team to ensure they are providing the patient experience you intended.

Investing in the kind of access patients expect can no longer be considered a sunk cost. High functioning patient engagement solutions, layered with great technology, help create the memorable patient experiences that encourage the loyalty and referrals you need to drive profitability.