Top Five Practice Management Tools for a Good Patient Experience

Positive patient experiences are at the heart of care delivery, which means that organizations should make care as simplified and patient-centered as possible. As the healthcare system continues to move toward value-based care delivery, providing care that leads to a positive patient experience is more important than ever.

Practice or hospital leaders can use a variety of practice management tools such as patient portals, virtual waiting rooms, kiosks, real-time patient experience surveys, and price transparency tools to foster a seamless patient experience through the entire care encounter.

The patient portal has emerged as a major tool used to promote patient engagement. One of the most used features on patient portals is online appointment scheduling. This feature does away with long call center wait times, allowing patients to easily set up an appointment 24 hours a day.