How to Frame Post-Pandemic Telehealth Use for Patient Satisfaction

As the country works its way through vaccine rollout and hopefully out of the COVID-19 crisis, industry experts are grappling with where telehealth fits in a post-pandemic world. Central to that understands the relationship between telehealth and patient satisfaction.

But as providers prepare for telehealth to be a fixture inpatient care access, they’re going to have to overcome some of the hiccups that have occurred since its vast utilization over the past year, according to Jessica Dudley, MD, and Chrissy Daniels, MS, chief clinical officer, and chief experience officer, respectively.

A virtual check-in registrar could help set the patient up for success, while an on-call technology support team could be there to address issues as they might arise during the appointment, Dudley and Daniels recommended.