Connecting Positive Patient Experiences to a Physician Practice’s 2021 Financial Health

The patient experience is a critical factor in the success of any healthcare practice – and its importance is increasing with the rise of healthcare consumerism. Individuals today commonly approach healthcare as they would any other consumer service. If a patient doesn’t find the overall experience satisfying, they will exercise their freedom to find another practice that better suits their needs and offers a more engaging, productive experience.

While the shift to value-based care and the consumerization of healthcare has been increasing for years, the COVID-19 pandemic put the spotlight on the patient experience, as individuals re-evaluated the ways in which they have consumed and received healthcare, and overall, how their preferred providers have reacted to the COVID-19 crisis.

Drive greater patient engagement through the use of patient messaging solutions, which offer the ability for providers to “check in” with patients about their progress or health status.