Virtual Care’s Popularity Notwithstanding, Patient Preference Will Still Drive Healthcare Delivery

Virtual Care’s Popularity Notwithstanding, Patient Preference Will Still Drive Healthcare Delivery

Contrary to the popular belief that patients view in-person visits as a burden, Farr’s neighbor, like many others, may still enjoy going to the doctor and see it as an occasion for social interaction.

The future of healthcare delivery isn’t telehealth alone, but rather a blended model, where patient preference guides the way, said Dr. Ami Bhatt, director of outpatient and telecardiology at Boston-based Massachusetts General Hospital, during the panel.

“For any given patient…there is a situation in which it is better or more convenient for them to be home,” she said.”[And] there’s a situation in which they’re going to want to come in.”

Providers need to become more agile and pivot care delivery to what is ultimately best for the patient, she added.


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