The Importance of Patient Experience To Recession-proof Your Practice

By hearing critiques or praises directly from the source of your practice’s revenue, you can determine what is working and what needs improvement. Speculation as to whether or not the U.S. will soon be facing a recession has been a recurring conversation among economists as of late. Although popular belief leads many to assume that the healthcare industry is immune to economic lows, research has debunked this misconception. In fact, reports demonstrate that while healthcare is typically hit later in a recession, it takes longer than other industries to recover. As inflation impacts the costs of healthcare, most Americans are postponing their doctor’s appointments or medical procedures due to cost. On the contrary, there are times when medical attention is inevitable, and patients have the prerogative to choose where to receive their care. Practices must prioritize the patient experience if they want their practice to be the first choice among the competition.