Post COVID-19: Medical Billing Finally Realizes the Value of Text-to-Pay

Although today’s consumers are used to accomplishing almost anything via an app on their phone or online, it is common for health systems to rely on legacy channels to communicate with patients and collect payments. Medical bills are sent by mail and prompt patients to pay by mailing a check or calling their provider’s office to make a payment over the phone. However, the pandemic is now fueling changes that have been needed for years.

Consumers will soon be clamoring for better ways to pay their healthcare bills too, and with telehealth increasing their digital interactions, they will soon come to expect digital payment options.

Implementing a text-to-pay solution also provides health systems the opportunity to enhance and streamline their data collection in a way that improves the patient experience, both before and after treatment.