How to Unleash the True Value of Your Remote Reps Through Effective Workforce Management

A data-driven management approach to revenue cycle that empowers your staff could effect sweeping change for improved long-term financial health. Healthcare providers’ ongoing attempts to collect from payers can incur steep operating and opportunity costs. Unfortunately, the biggest cost drivers and the best way to combat them can elude even the most determined revenue cycle leaders.

In many provider organizations, representatives’ daily activity is largely discretionary and out of view. The accelerating trend toward remote work, which by all accounts is here to stay, is further limiting providers’ ability to speed time to revenue and bend the cost curve. With few insights and scant oversight, reps move at their own pace, aiming for their daily target of accounts worked often the sole measure providers use to gauge the health of their accounts receivable (A/R) process.

If this is the current state of your operation, targeting productivity and revenue leaks on the back end of the revenue cycle might seem beyond your capability. But with a data-driven management approach that empowers your staff, you could effect sweeping change for improved long-term financial health.