How the Changes of the Pandemic Are Shaping the Future of Healthcare Work

The new era of remote and hybrid workplaces will require technology tools that enable new workflows. By using software to deliver resources traditionally deployed through on-premises hardware, healthcare teams can perform important job functions from anywhere — accessing medical records or delivering a telehealth visit, for example.

The delivery of these capabilities is taking different forms across the healthcare industry. At North Mississippi Health Services, mobile technology and telehealth solutions are being used to engage in virtual nursing, helping the provider deal with a shortage of nurses.

In other settings, healthcare providers are using web portals and mobile applications to interact with patients for administrative tasks such as scheduling and appointment check-in. In some cases, these apps are connected to patients’ electronic health records, which helps improve information sharing.

Ultimately, the ability to shift to new work models provides a number of benefits for healthcare organizations.