How Modernization Journeys in Healthcare Center the Patient

A primary care physician uploads lab results for a patient through an online portal. A hospital sends an automated text about an upcoming vaccination appointment. A hospice nurse onboards a patient using a single smartphone instead of a pile of papers and binders.

Many healthcare leaders remain firm in their vision for better patient experiences through digital transformation; 92 percent have pinned those improved experiences as the top desired outcome from investments in digital capabilities, according to research from Deloitte. But organizational culture, lack of ownership and poor communication continue to be major barriers. 

Modernizing workflows and infrastructures needs to be top of mind for healthcare systems as they adapt to a pandemic-influenced evolving business landscape and changing expectations for care delivery.