Ease and Access: Why the Patient Scheduling Experience Needs an Upgrade

Healthcare systems need to assess their scheduling options to prevent long wait times and poor patient experiences, as this can affect their ability to attract new patients and retain current ones. Investing in better digital solutions such as scheduling options will benefit both patients and staff members.

Although making scheduling easier and more accessible to patients will help fill the calendar, appointment cancellations and no-shows can create vacancies on the back end of the scheduling process. Patients cancel or no-show for medical appointments for a number of reasons, but good patient engagement strategies can help providers get ahead of these and keep the schedule full. 

Here are the top four reasons patients cancel medical appointments and what providers can do to address those issues.