#ATA2020: 4 Ways to Transform the Telehealth Patient Experience

There’s no question virtual care has proved its lifesaving value during the COVID-19 pandemic — and that the platform’s pivotal role isn’t going away. The next step: encouraging patients to seek telehealth more widely (and permanently) as healthcare organizations work to reduce onsite foot traffic and update digital options, regardless of how the novel coronavirus evolves.

Given that patients could seek virtual care in a wide variety of places, that focus is also good for business. “Now, it’s even more imperative to create that differentiated experience,” said Dr. Adrienne Boissy, chief experience officer at the Cleveland Clinic. Boissy and other panelists spoke at several live and on-demand ATA2020 sessions about ways to ensure telehealth exchanges are safe, smooth and positioned for success.