“Are You There, Chatbot?”: Automated Care Grows Up

Chatbots provide instant conversational responses and make connecting simple for patients. And when implemented properly, they can help care providers to surpass patient expectations and improve patient outcomes.

This means that hospitals could leverage digital humans as health assistants, capable of providing empathetic, around-the-clock aid to patients, particularly before or after their surgery. Designed to make patients feel both valued and validated, the platform goes a long way in encouraging emotional connections between patients and their digital-human assistant.

A single bad experience with an automated customer service platform can quickly turn patients off to enterprise AI solutions as a whole, which is why it’s so critical that care providers play their part in training patients on the solutions they choose to use, explaining how the tools can save patients time and be influential in their care.