Patient Experience with Revenue Cycle Management

So often in talking about Revenue Cycle Management (RCM) the focus is placed onto the organization. How do we improve RCM? How to can we incorporate digital solutions into RCM? Because when talking about the money of an organization, we automatically look towards the business of the organization. However, that leaves out one huge piece of RCM. The patient. Without the patient, there is no one giving you the revenue you are trying to manage. So let’s take a moment and focus on the patient’s experience with RCM. We reached out to our wonderful Healthcare IT Today Community to get their insights on what RCM looks and feels like on the patient’s end. We are finding that clinical outcomes are becoming inextricably linked to the patient’s financial experience. In today’s environment, where patient’s out of pocket payments are becoming an ever increasing component of the reimbursement for providers, it is simultaneously becoming a potentially gating factor to driving clinical outcomes.