How One Health System Moved 85% of Its Services to Telehealth

Preferred Behavioral Health Group, based in Lakewood, New Jersey, is a multi-site outpatient behavioral health organization providing adult mental health services, youth and family services, and substance use services. Its mission is to deliver quality and compassionate behavioral health services to individuals and families through a trauma-informed care philosophy and approach.

As PBHG evolved using telehealth, reports were developed that identified improper use of the EHR. Clinicians had to identify the service as telehealth or telephonic. Minimum times were required to be able to bill for the service.

"Training ended up being the most important factor leading to a positive transition," Pollen said. "The team developed training documents, which were sourced to all clinicians. The IT and corporate compliance departments provided help desk services for clinicians who required immediate assistance."