The Evolution of Patient Experience in 2021: How to Maximize Healthcare Technologies' Impact on Interactions

While the pandemic may have accelerated the mass adoption of digital health solutions, many of these healthcare technology trends will likely become permanent.

Besides, healthcare providers must assimilate to the “buying” behaviors of today’s consumers. Much like cost, quality, and insurance coverage, both convenience- and experience-related factors often weigh heavily in a consumer’s decision about where to obtain care.

Take the time, however, to understand patient access to and comfort with technologies to inform next steps. Providers may need to incorporate additional educational elements to improve adoption rates.

Consumer data has become increasingly important to meeting customer expectations. It’s no different with health data. Healthcare facilities must work across providers and electronic health record systems to fully integrate medical records and patient feedback. Otherwise, gathering new layers of insights into what the patient community expects in care becomes next to impossible.