How Piedmont Healthcare Turned to a Mobile App to Streamline COVID-19 Vaccine Distribution

Piedmont Healthcare wanted to make it easier to engage with patients where they are using technology that most patients have in their pockets. About five years ago, the health system began using a mobile wayfinding app, Gozio Health, to allow patients to find providers and schedule appointments.

A wayfinding feature guides patients to the closest care in their area, including primary care, urgent care and emergency rooms, Logan said. Patients also can find information about what is happening within the health system.

“Once all the vaccine rollout was happening, it was a very strategic way for us to get the information out to our patients and our community members on who was eligible to access it,” Melby said. “Then once you were eligible per the state's guidelines, it was a great tool, an access point, just to go ahead and get yourself booked for that appointment.”