Why Patient Experience Is Key to Post-COVID Growth

COVID-19 has disrupted industries and nowhere is it more apparent than in healthcare. Given the urgency of addressing the pandemic – from ensuring new protocols are in place amidst the pandemic, prioritizing capacity, and delivering healthcare services in new manners – the concept of the “patient experience” may have been put on the backburner for many in the industry. That is a mistake.

Indeed, a new report found those health systems that evolve to meet patient needs amidst the pandemic are best poised to not only retain their current patient base but also increase it.

According to this report, two out of three patients are likely to switch to a new provider if their expectations for how the healthcare provider manages COVID-19 are not met. To avoid losses and position for growth, providers should take the following approach to improve the patient experience.