3 Ways Technology Empowers PCPs and Patients to Transform the Health Care Experience and Improve Outcomes

Tech-driven connectivity and collaboration tools empower primary care providers (PCPs) to shepherd patient care, while simultaneously empowering patients to make more informed and strategic decisions about their own health and care journey.

Health care, at its core, is an experience between patients and their health care providers. At worst, clunky technologies, operational processes, and reimbursement hurdles produce a fractured experience, usurping the attention that relationship-driven care needs. In an ideal scenario, those technologies, processes, and payments work seamlessly in the background, enabling the delivery of personalized care where patients are known and understood. And though even the right technology could never replace patient-provider interaction, it certainly can elevate it. Tech-driven connectivity and collaboration tools empower primary care providers to shepherd patient care, while simultaneously empowering patients to make more informed and strategic decisions about their own health and care journey.

This emphasis on patient-provider relationships may feel obvious, but with how the health care continuum currently operates, there is a lack of systematic support of these relationships. Patient volumes and needs have reached all-time highs, and nearly every office in health care is short-staffed. To help overcome those challenges, many providers have looked to technology-enabled care models and health navigation solutions as logical bridges over persistent gaps.