Standard Occupational Classification (SOC): Telephone Operators

Telephone operators in the healthcare industry are responsible for answering and directing calls to the appropriate departments and individuals within a healthcare facility. They serve as the first point of contact for patients and visitors, and play a crucial role in ensuring effective communication within the healthcare facility. They may also provide information about the facility’s services, directions to the facility, and assist with scheduling appointments. Telephone operators in healthcare may be responsible for updating and maintaining the telephone directory, and for handling emergency calls in a professional and timely manner. The role requires strong communication skills, the ability to multitask, and a good understanding of the healthcare facility’s operations and procedures. Telephone operators in healthcare may work in a call center or in a hospital or clinic setting.