Standard Occupational Classification (SOC): Receptionists and Information Clerks

Receptionists and information clerks in the healthcare industry are responsible for providing administrative support to healthcare providers and patients. They typically work in clinics, hospitals, or other healthcare facilities. Their duties may include answering phone calls, scheduling appointments, checking patients in and out, and providing general information about the facility. They may also be responsible for maintaining patient records and entering data into electronic health records systems. They may also be responsible for dealing with insurance companies and other administrative tasks. Receptionists and information clerks in healthcare typically have a high school diploma and on-the-job training. They may also be required to have certification in medical terminology or HIPAA regulations. They are often the first point of contact for patients, so they should be able to communicate effectively and maintain a professional demeanor at all times.