Standard Occupational Classification (SOC): Personal Service Managers

Personal service managers in healthcare are responsible for leading and managing teams of personal care and service workers. They may work in a variety of settings, including hospitals, nursing homes, rehabilitation centers, and home health agencies.

In healthcare, personal service managers may be responsible for managing teams of personal care and service workers who provide direct care to patients, such as nursing assistants, patient care technicians, and home health aides. They may also manage teams of other healthcare support staff, such as medical transcriptionists, medical coders, and healthcare administrative staff.

Personal service managers in healthcare typically have a background in healthcare, such as a nursing or healthcare management degree. They may also hold professional certifications such as the Certified Nurse Manager and Leader (CNML) or the Certified Manager of Quality/Organizational Excellence (CMQ/OE).

Personal service managers in healthcare are responsible for a wide range of tasks, including:

Recruiting, hiring and training staff

Supervising, mentoring and evaluating staff

Managing budgets and financial resources

Ensuring that all staff adhere to relevant laws, regulations and professional standards

Developing and implementing policies and procedures

Coordinating with other healthcare professionals to ensure that patients receive the best possible care

Ensuring that patient satisfaction is high and complaints are handled appropriately.

Personal service managers play a critical role in ensuring the quality and efficiency of personal care and services in healthcare, and also play a vital role in maintaining the quality of care, providing appropriate training to the staff, and ensuring that healthcare professionals comply with the laws and regulations.