Standard Occupational Classification (SOC): Order Clerks

Order Clerks in healthcare are responsible for processing customer orders, which may include scheduling appointments, entering orders into a computer system, and tracking orders to ensure they are filled and delivered on time. They may also be responsible for handling customer complaints and answering customer questions.

Some specific duties of order clerks in healthcare may include:

Scheduling appointments for patients with healthcare providers

Entering patient information and orders into a computer system

Tracking orders to ensure they are filled and delivered on time

Handling customer complaints and answering customer questions

Communicating with other healthcare providers to ensure that orders are filled correctly

Maintaining accurate records of customer orders and deliveries

Generating reports as needed

Order clerks in healthcare should have strong communication and customer service skills, be able to multitask and prioritize effectively, and be comfortable working with computer systems. They should also have a basic understanding of healthcare terminology and be able to work well under pressure. Additionally, they should be able to work well in a team and have good organizational skills.

Education and experience requirements for order clerks vary depending on the employer, but many employers prefer to hire candidates with at least a high school diploma or GED and some relevant experience in a customer service role. Some employers may also require additional training or certification.