Standard Occupational Classification (SOC): Office and Administrative Support Occupations

Office and administrative support occupations in healthcare include a wide range of positions that support the day-to-day operations of healthcare facilities such as hospitals, clinics, and doctors’ offices. These positions include, but are not limited to, office clerks, general, office machine operators, except computer, bookkeeping, accounting, and auditing clerks, payroll and timekeeping clerks, and administrative assistants.

Some specific duties of office and administrative support occupations in healthcare may include:

Scheduling appointments and maintaining appointment calendars

Answering phone calls and responding to customer inquiries

Maintaining patient records and filing paperwork

Preparing and sending out billing statements

Operating office equipment such as computers, scanners, and copiers

Entering data into databases and spreadsheets

Performing other administrative tasks as needed

Operating and maintaining office machines such as photocopiers, scanners, and fax machines

Troubleshooting and performing minor repairs on office machines

Preparing and distributing printed materials such as flyers, brochures, and patient information

Operating mailing machines and postage meters

Maintaining accurate records of machine usage and inventory levels

In healthcare, office and administrative support occupations play an important role in ensuring the smooth operation of healthcare facilities by providing administrative support. They must be able to work well under pressure and be able to handle a variety of tasks simultaneously. They should be able to communicate effectively with patients, families, and other healthcare professionals. They also must be able to understand and comply with laws and regulations related to healthcare.

To perform their role effectively, office and administrative support occupations in healthcare should possess knowledge of office procedures, and be familiar with the healthcare industry. They should also have knowledge of laws and regulations related to healthcare and be able to work under the supervision of the healthcare facility. Additionally, they should have effective communication skills to be able to work with patients, families, and other healthcare professionals.