Standard Occupational Classification (SOC): Mail Clerks and Mail Machine Operators, Except Postal Service

Mail clerks and mail machine operators in healthcare are responsible for sorting, processing, and delivering mail, packages, and other materials within the healthcare facility. They may work in a central mailroom or at individual department mail centers.

Mail clerks and mail machine operators in healthcare are responsible for:

Sorting and distributing incoming mail and packages

Preparing outgoing mail and packages for shipment

Operating mail processing equipment, such as postage meters and mail-sorting machines

Tracking and maintaining inventory of mailroom supplies

Keeping records of mail and package deliveries

Collaborating with other departments to ensure that mail and packages are delivered to the correct location within the facility

Maintaining a safe and organized work environment

Mail clerks and mail machine operators typically have a high school diploma and on-the-job training. They may also be required to have a valid driver’s license and to complete safety training and adhere to safety protocols. They may be required to wear uniforms and identification and may also be required to obtain a state certification or licensure.

Mail and package delivery is an essential service within healthcare facilities, as it enables the communication and delivery of important documents and materials necessary for the operation of the healthcare facility.