Standard Occupational Classification (SOC): Dispatchers, Except Police, Fire, and Ambulance

Dispatchers in the healthcare industry are responsible for coordinating and routing communications between healthcare providers, patients, and other relevant parties. They may be responsible for scheduling appointments, arranging transportation for patients, and communicating with hospitals and other healthcare facilities to coordinate care.

In a healthcare setting, dispatchers may work in a central call center or be located within a specific healthcare facility. They may be responsible for answering calls from patients and other healthcare providers, as well as making calls to schedule appointments or coordinate care. Dispatchers may also be responsible for maintaining patient records and tracking patient information.

In addition to their communication and coordination duties, healthcare dispatchers may also be responsible for providing information and assistance to patients, such as answering questions about treatment options or providing directions to a healthcare facility. They may also be responsible for ensuring that patients are connected with the appropriate healthcare providers and resources.

Overall, the role of a dispatcher in the healthcare industry is to facilitate communication and coordination among all parties involved in the delivery of healthcare services, with the goal of ensuring that patients receive timely and appropriate care.