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Frost & Sullivan: Customer Experience & Customer Contact

Customer experience and customer contact are important considerations in the healthcare industry. Healthcare providers strive to deliver high-quality care and services to their patients, and the customer experience is a key aspect of this. This can include everything from the initial appointment and diagnostic testing, to treatment and follow-up care. Customer contact refers to the ways in which patients and healthcare providers interact and communicate. This can include in-person visits, phone calls, and online communication through websites and apps. Providers must be responsive and accessible to their patients in order to deliver the best possible care.

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