WNS has a long-standing experience in delivering telehealth-related services for both payers and providers. With the accelerated mainstreaming of digital healthcare due to factors such as rising costs and the COVID-19 pandemic, WNS is leveraging next-gen technologies to drive rapid telehealth outcomes for payers, providers and patients. We drive an integrated experience through our end-to-end solutions led by Artificial Intelligence (AI) and cognitive automation / chatbots, Mobile Health (mHealth), analytics and self-service.

Patient Education

Disseminating information to patients across channels, including voice, e-mail, social media, online resources, chatbots and mHealth

Case-based Reasoning

Improving medical decision-making by addressing key aspects such as patient movement and remote admission, training, store and forward and case management

Recurring Events

Applying predictive analytics-led coverage across alerts and monitoring, e-record maintenance and incident escalation

Care Management

Delivering remote and innovative care management services, including nursing triage, patient portal support services, patient care coordination, patient access management, and disease and wellness management

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