Patient Assistant allows health systems to create a straight line between patients and the information or care they need now with automated call center solutions purpose-built for answering calls 24/7/365.

By transforming some of the most basic yet frustrating tasks, health systems can ease staff resourcing burdens, increase call resolution, and deliver a more delightful, patient-focused experience. Patient Assistant greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey. Syllable leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks.

Benefits:

• Eliminate wait and hold times, and reduce abandoned calls

• Enable overflow calls during high volume periods, nights and weekends

• Reduce volume for redundant call center functions

• Activate patient self-service for many high volume call types

• Respond to outbound text message campaigns

• Improve the routing performance of your call center with our artificially intelligent transfer capability

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