Bupa, a healthcare provider, has partnered with Skin Analytics to offer customers a new remote skin assessment service for concerns about moles or skin lesions. This service aims to provide fast and easy access to skin assessments for customers.

The service is available the next working day, and customers will receive a special kit that includes a smartphone and a dermoscopic (magnifying) lens to take high-resolution photos of moles or lesions. Once the photos are uploaded to the app on the phone, a dermatologist will review them alongside the customer’s medical history.

If the dermatologist determines that there’s nothing to worry about, the customer will receive a report and have peace of mind within 24 hours, which is much faster than the usual time it takes to arrange a face-to-face appointment. However, if further investigation is needed, an advisor will contact the customer to discuss next steps and Bupa will help to arrange an onward referral to a specialist.

This remote service aims to improve the speed and convenience of access to skin assessments while ensuring the continuity of care of the customers. By using the latest technology, such as smartphones and dermoscopic lenses, the quality of the images taken by customers will be on par with those taken in-person.

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