We serve multiple segments across the healthcare ecosystem including payers, providers, population health organizations, government, and community social service organizations. And we have established relationships with some of the industry’s largest companies offering a unique combination of secure, HIPAA-compliant communications with virtual call center and secure multi-point video capabilities that support a wide variety of use cases.

LinkLive is for healthcare organizations who need to securely communicate with with patient members, doctors, and business partners and want it to work in the way that we all live and work across digital and physical channels. For many of our clients, LinkLive Healthcare is critical as they work to increase the quality of care while also reducing the cost of care.

LinkLive offers a broad range of capabilities including rich digital messaging, a seamless ability to engage humans across channels, and leading voice and video communications with artificial intelligence to power a contact center.

Features:

• Secure Consumer Chat with Co-Browse

• Secure, Encrypted Email

• Communicator Client with Skills-Based Routing

• Communication-Enable Any Website

• Reva, a Chatbot Powered by Artificial Intelligence

• Agent Scheduling

• Measuring, Monitoring & Planning (MMP)

• Video Collaboration for Both Consumer & Team Member in Communicator Client

• Campaign Manager

• Knowledge Base

• Mobile Worker

• Connection Intelligence

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