Automation and staff ensure the connected health data gets collected and validated each day. Licensed clinicians supervise the platform and patient interactions to ensure clinically meaningful events and trends are escalated to the care team. This leads to better engagement, cleaner data, and fewer false alarms.

Patient Support

We make sure that data is collected on time according to the patient’s treatment plan, resulting in higher engagement and adherence.

• Patient outreach and support occur whenever scheduled doses or readings are missing.

• Barriers are identified through these interactions, including technical challenges and social needs.

• Technical support is delivered to troubleshoot any device issues, including sending a replacement device when necessary.

Data Validation

Connected health data generated by patients at home can often be inaccurate and unreliable, which is why readings are always validated prior to care team review.

• The platform engages patients immediately after an alert is generated to validate the reading.

• The platform confirms the correct person used the correct technique to generate the reading, and can request a second reading.

• The platform analyzes each reading to verify they are out of range before escalating to the care team.

Alert Triage

Customizable alert parameters and escalation pathways support any staffing arrangement, team structure, or care model.

• Alert parameters can be configured at the program, provider, or patient level to give care teams full control.

• Escalation pathways can be customized to route alerts to one or more care team members based on role and assignment.

• Validated alerts and clinically meaningful trends are then delivered directly to the care team through their preferred workflow.

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