Wellness Management

Avoid admissions and readmissions by providing continuous support to patients in their health journey.

• Health and Wellness Information

• Well-Child Appointment Reminders

• Monitor Key Health Indicators

Patient Access

Make every touchpoint a patient has with your organization exceptional no matter where or how it takes place.

• Automated Inbound Call Routing

• After Hours Call Management

• Text Website’s Phone Number

• Website Chat Bot

Care Navigation

Reduce no-shows and help guide patients through simple, successful encounters with your providers.

• Appointment Confirmations

• Appointment Reminders

• Pre-Appointment Instructions

• Follow-Up Reminders

• Social Support Based on SDOH

Virtual Waiting Room

Maintain a safe and comfortable connection with patients throughout their visit by helping to minimize germ exposure and discomfort.

• Arrival Instructions

• Patient Arrival Notification

• “Ok to Enter” Notification

• Integrates With Scheduling/EMR/Practice Management

Video Visits

Enable ad-hoc connections to become income generating telehealth visits with multiple ways for patients to connect with providers text, call, and video.

• Scheduled and On-Demand Video Visits

• Virtual Rounding

• No Patient App to Download

• Accessible From Core PerfectServe and Telmediq Apps

Family Member Updates

Keep approved family members in the loop during patient care and post-discharge, despite geographical barriers or visiting restrictions.

• Status Updates to Pre-Approved Family Members

• Patient Drop-Off and Pick-Up Coordination

• Secure Video, Voice, and Text

Family Provider Updates

PerfectServe simplifies sending Admission, Discharge, and Transfer (ADT) Event Notifications to patients’ primary and family providers for enhanced continuity of care.

• Status Updates to Pre-Approved Family Provider

• Satisfy CMS Conditions of Participation (CoPs)

• Secure Video, Voice, and Text

Post-Encounter Support

Easily survey patients to gauge their pain level and satisfaction with treatment. Follow up with information to help them stay on track with their care plan.

• Satisfaction Surveys

• Prescription Reminders

• Pain and Status Surveys

• Care Plan Adherence Support

• Educational Resources

Chronic Condition Management

Help patients manage chronic conditions with treatment reminders, ongoing education, and two-way interaction.

• Educational Resources

• Monitor Key Health Indicators

• Social Support Based on SDOH (e.g. Food Coupons)

• Ongoing Encouragement

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Twitter Page of the Solution

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