Guideway Care offers a program with proven results in increasing patient engagement and satisfaction. Guideway’s care guidance program includes multiple components specially designed to target specific conditions and patient experience metrics:

• TRAINED CARE GUIDES: Non-clinical resources hired, trained and managed by Guideway to provide effective, efficient patient support, allowing everyone on the care team to work at the top of their licensure/skill set.

• DIGITAL HEALTH VALET: Virtual personal assistant for patients and care guides, providing reminders, prep instructions, education and more.

• DISEASE- AND CONDITION-SPECIFIC PROTOCOLS: Evidence-based protocols that ensure no one falls through the gaps.

• INNOVATIVE TECHNOLOGY: Comprehensive technology platform includes interfaces, predictive analytics, protocols, communications platforms, rules engines and structured reporting.

Guideway’s comprehensive care guidance programs ensure that patients receive support when and where they need it, with person-to-person and technology-supported interactions designed to drive patient behavior change. We address the many gaps in the patient experience, and patients feel heard, valued and prepared through every step of their care journey.

Our program also offers the ability to drive, measure, and impact patient reported outcomes using patient surveys conducted in-person, as well as via phone and text, which gather critical data on physical, financial, and emotional well-being, as well as quality of life. Care guidance drives patients’ engagement with their care, enhances their experience, and helps providers build stronger relationships with patients and their families.

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