Groups that implement telepsychiatry watch no-show rates fall from 30-40% to single digits for virtual appointments. Technology like Mend allows you to help more people while increasing compliance, outcomes, & alumni. Other telehealth psychiatry platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue. If the patient cannot join the video, you are not able to help them.

Our customers average 80% engagement rates with their telepsychiatry digital forms and some groups are as high as 98%. Mend can automate the majority of your paperwork creating massive reductions in overhead and errors. Create digital workflows for patient intake forms, clinical assessments, income verification, treatment plans, or any other psychiatry workflow.

HIPAA Telepsychiatry Video

The average no-show rate is 23% across the globe. For a 10 provider telepsychiatry practice, that equates to at least $857,808 in lost revenue annually. Telemedicine psychiatry visits on the Mend platform consistently produce single-digit no-show rates because our technology is the easiest and we provide instant support on your behalf if a patient ever has trouble connecting. Your patients will click a secure link, enter their date-of-birth, and they’ll be connected.

Patient Self-Scheduling

77% of patients want online self-scheduling. 89% are going to choose their psychiatric healthcare organization based on conveniences like texting, self-scheduling, and rescheduling. Patients click a link on your website which routes them to a custom branded, fully integrated triage and self-scheduling experience. Mend will route patients to the correct time, type, and provider. When patients self-schedule, they are 50% less likely to no-show.

Digital Forms

Your exact forms are custom built into the Mend platform. Based on the type of telepsychiatry services, Mend knows which forms to send automatically. The patient clicks a secure link via text and completes the forms effortlessly before they arrive. The forms then get sent to the EHR. Standard forms for telepsychiatry include intake, consents, treatment plans, scored clinical assessments, income verification, surveys, and any other paper workflow you want automated.

Secure Messaging

Telehealth psychiatry visits via secure messaging are a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with simple questions or minor issues. Patients can start and pay for a visit from any device. Telepsychiatry providers can then use the Mend platform to answer at their convenience. You always remain in full control by setting a triage, allowing staff and providers to communicate in a single message, and finally closing out the telepsychiatry services messaging visit once completed.

Appointment Reminders

Eliminate no-shows by combining email, SMS, and phone call appointment reminders & appointment modifications. 90% of text messages get read within 3 minutes. Mend will text and email, or call, eliminating the possibility of your patients forgetting their psychiatry appointments. 97% of Americans use text messaging. Expect text message reminders to move your in-person no-show rate to 11-18% equaling $370,000 in new revenue for a 10 provider telepsychiatry group averaging $74 per visit.

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